From us to each of you, we extend a most sincere “Thank you” for your support in this past year. You are why we exist. We try not to take that for granted. You have many choices and we are grateful to have earned your business.
As we reach the end of another year, we take time to reflect. That reflection causes us to realize how fortunate we are that each of you decided to choose Pearson Plumbing, Heating and Pest Control to provide repair and replacement service to your homes and businesses.
We pride ourselves on listening to what you have to say. You tell us what is important to you and our goal becomes your complete satisfaction. We want to understand what is important to you.
Even though we have been around for over 50 years, we cannot assume that gives us a pass and that you will always be here. We are aware that we must stay on top of our game to provide the top level service that you demand from us. We as consumers expect the same as you!
To keep your trust and continue to improve our service, here are some important things that you have told us that we must provide:
Be respectful of you and your property – we appreciate our opportunity and are reminded that we are a “guest” and must act like one
Educate and give you options – you want to be in the know, to be a part of your best solution
Have a great workforce – not only the technicians that provide the field service, but you also want your experience to be top level no matter who you talk to. You expect any of us to be able to solve your problem. Through our thorough hiring practices, our detailed classroom and field training for all employees and awareness of the customer’s needs, we are proud to put a quality group of employees at your disposal.
Work force again – we still believe in drug testing, civil discussions, white shirts, business cards, booties and attention to what is important to you.
Even though it is not our intention, please let us know when we do not meet your expectations. Only with your input are we able to do a better job for you!
As always, if you need any assistance, just call the Pearson Guy today. He stands ready to serve you in the manner that you expect and deserve. He prides himself on a quick, effective response and many times we are able to get to you and solve your problem that same day.
