YOU CAN’T SAY ‘NO’ TO A CUSTOMER!
KINDNESS IS CONTAGIOUS
One early summer morning, I was out at a customer’s home to spray for bees and remove the nests. I did the service and went in for the invoice. The customer told me that she had made me blueberry pancakes. I told her that I couldn’t stay but she looked at me and said, “You can’t say ‘no’ to a customer!” I said, “Okay, no problem!” So I sat down and I enjoyed blueberry pancakes with the customer. It was an unexpected but wonderful way to start the workday.”
LICENSE TO KILL
Brian, a service technician and field supervisor, has been solving Pearson's residential and commercial customers' pest control problems for over 10 years. He's an IL Licensed Pest Control Technician and helps dozens of homeowners each day combat ants, bees, fleas, cockroaches, silverfish, spiders and rodents.
A SOUTHERN FAVORITE
Hailing from the southeast, Brian is no stranger to hospitality. He admits, though, pancakes aren't his favorite breakfast. "I was raised in South Carolina. Biscuits and gravy are life!"